FAQs

How can we help you?

At Brembati, your fashion queries are our priority. Discover our extensive FAQ section, designed to provide swift, authoritative answers to your questions. Whether it's information about sizing, shipping policies, or our sustainable practices, we're here to ensure a seamless shopping experience. Dive into our FAQs to find everything you need for a confident, informed purchase. Trust Brembati to guide your fashion journey.

  • How to buy.

    Shopping on our site is quick and easy:

    1. browse the catalogue and click on the product you want

    2. on the product details page select the size and colour you prefer

    3. click on "Add to Shopping Bag"

    4. a summary window will open. Click on "View Shopping Bag and check out"

    5. enter the delivery address and payment information

    You can check and change the contents of your Shopping Bag at any time and you can pay with any major credit card (MasterCard, Visa, American Express).

  • Do I need register to complete the purchase?

    No, you do not need be registered on our site to make purchases.

    However, registration is fast, free, safe and gives you many advantages:

    - receive updates on your order and check past purchases

    - save your delivery preferences

    - request returns and check your refunds online

    - receive exclusive updates from the world of Brembati

  • What payment methods do you accept?

    We are pleased to inform you that our accepted payment methods include a comprehensive range of credit and debit cards. This ensures a seamless and convenient transaction process for all our esteemed customers. Should you have any further inquiries regarding specific card types or other payment options, please do not hesitate to contact our customer service team.

  • How can I make a return?

    You may return or exchange any item within 30 days of the purchase date. To do so our customer service team is available to assist you.

  • How long does my order take to arrive?

    Your order will typically arrive within 4 to 9 business days. The delivery timeline may vary based on your location and the specifics of the items ordered. We strive to ensure that your purchases reach you promptly and in excellent condition. Should you require more detailed information or have specific requirements, please feel free to contact our customer support.

  • What kind of materials and fabrics do you use?

    Whether more sustainable cotton, recycled materials, or a cellulosic yarn as an alternative to polyester: BREMBATI strives to produce established raw materials more sustainably – or strike new ground to develop innovative materials.

    BREMBATI has always been committed to using high-quality materials and processing techniques – as a prerequisite for ensuring long-lasting products. It is also important to us to use more sustainable materials wherever possible. The ultimate goal is to achieve innovative, sustainable product solutions that unleash the full potential of BREMBATI. It is also a fundamental part of this strategy to protect the biodiversity of our planet and thus to pay attention to appropriate animal husbandry and breeding practices as well as the protection of forests.

    To make well-founded decisions as part of our sustainable materials strategies, we have conducted an extensive natural capital evaluation of all our materials.

  • Can I save my favourite products?

    To save your favourite products you must be a registered user.

    1. browse the catalogue and click on the product you are interested in

    2. on the product details page select your preferred size and colour

    3. click on "Add to Favourites"

  • How can I check the delivery status?

    In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.

    If you are a registered user, you can follow your order directly On FedEx website.

  • Where can I find a size guide?

    On the product details page, under "Sizes and fitting", you can consult the "Size Guide".

    For more information please contact Customer Services.

  • How do I contact your Customer Services Department?

    You can find the "Contact us" button at the bottom of every web page. By clicking on it, you will be provided with a phone number and a form to send an email.

    Any costs relating to other forms of contact are non-refundable.